5. Shipping
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Delivery times The available delivery options vary by country. Generally, we dispatch our parcels via DPD, PostNL and UPS. Orders within the Netherlands: ordered before 13:00 on working days, dispatched the same day*! If, for any reason, you require a different carrier, please bear in mind that...
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Shipping cost The shipping costs to your country depend on the weight of the products, as well as the volumetric weight and your chosen shipping method. You can view the exact shipping costs in the shopping cart, when you have added the products you would like to order and entered your address. ...
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3. I entered the wrong shipping address
Shipping Address Changes Accidentally gave us the wrong shipping address or made a mistake in the address? Here's what to do: Before Shipping: If you have selected DPD as your delivery method, you can use the tracking link to change your delivery address. Once we have dispatched the parcel, you... -
4. My order hasn't arrived yet!
Shipping and Tracking Information When your parcel is dispatched, you will usually receive a tracking link via email. The email address used for your order will be used for this. Your tracking link may end up in your spam folder. If the expected delivery date for your parcel has passed without a...