4. Missing Old Invoices ( 2025 and earlier)

Accessing Old Orders from 2025 and earlier

In 2024 and 2025, we transitioned our webshops to a new system. As a result, orders from these and previous years are not visible in your online account. If you need to retrieve any old invoices, please follow the steps below:

Steps to Retrieve Old Invoices

1. Contact Us: Reach out to our customer service team with the necessary details.
2. Provide Order Information: Include relevant details such as your order number, order date, name, and email address.
3. Receive Your Invoice: Once we have the required information, we will send your old invoices directly to you.